Greene County has an induction seal on their bottles.
If you received a bottle that had some product that leaked out, please check under the cap to see if the seal was compromised. If it has been broken, please send us pictures of the bottle, box, and label so we can investigate that issue for you. (See details at the end of this article)
This image is a picture of a bottle at the warehouse before it was shipped:
Here is an example of a bottle that vented slightly during shipment. Note only one of the four bottles shows signs of venting.
We strive to have each of our products delivered 100% undamaged, however, a small amount of product drip can happen with this vented seal. You are always welcome to submit a request for an investigation and our customer care team will be happy to assist you. Each claim will be subject to evaluation.
Depending on the severity, damaged orders may receive one of the following:
- No further action required- slight venting
- Discount - more significant venting
- Comparable replacement / Refund - box and seal compromised
If your package has been delivered damaged, please click on the "Report Issue" button below. This will take you to our damage submission page where you can share with us a short video of the box, label, and item(s) that were damaged.
Once we receive your video and verify the extent of the damage, our team will get busy either sending a comparable replacement at no additional charge or issuing a refund for the cost of the item. If the damage is minor, we are happy to provide a discount, in the form of a partial refund, for any inconvenience the damage may have caused.
Alternatively, you can also reach out to us with pictures of the box, label, and item(s) that were damaged by submitting a ticket here.
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