Can I cancel my order?

If you just placed your order and have NOT RECEIVED a shipping notification, please tell us which items you want to cancel along with the following information by opening a ticket. 

See the instructions below:

1. Click on the HELP > SUBMIT A TICKET button
2. Fill in the required fields (Your Email Address, Related Issue, and Subject)
3. Include the following information in the description:

• Name
• Order Number (if applicable)
• Additional details to help us address your concerns

When the customer care team receives your request, they will attempt to cancel your order before it is issued a shipping label. Our shipping team processes orders as quickly as possible, so there is a chance that we may not be able to cancel your order before it is shipped.  

If you have received a shipping notification email, your order is considered shipped.

At that point your order is non-cancellable / non-refundable / non-swappable.

Please understand that our shipping team is working to get packages out as quickly as possible.  Due to the shipping costs associated with these items we cannot process modifications, returns, or exchanges once an item has shipped.

ALL SALES ARE FINAL.

It is your responsibility to ensure that all billing and shipping address information is accurate at the time of placing your order.

Keywords: return, exchange, cancel, cancellation, refund, swap