The first step we recommend if you are experiencing a technical difficulty with the app is that you uninstall and reinstall the app. You will not lose any data, but most times this will clear any bugs that could be causing an issue.
If uninstalling and reinstalling does not correct the issue you are experiencing, please send us the ALL of the following information by opening a ticket.
See the instructions below:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your Email Address, Related Issue, and Subject)
- Include the following information in the description:
- Phone type (Android/iPhone)
- OS version
- The version of the app you are on
- Screenshot of issue you are experiencing
- What are the steps you took before this problem occurred
- The email address you use to access the app
- Additional details to help us address your concerns
Keywords: app issue, app, Yard Mastery App, problem, updates, error, notification
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