Order Problems

Refunds / Returns / Exchanges / Cancel

• Refunds on Clothing/Merchandise
• Return / Exchange / Refunds on Grass Seed
• Returns/Refunds on Fertilizers and Soil Optimization Products
• Can I cancel my order?

Damaged / Wrong item Orders

• What can I do if USPS/FedEx/UPS reported my package as damaged?
• How can I tell if my Greene County bottle was damaged?
• I did not receive the item I ordered. How can I get the correct item?
• How can I get a replacement if USPS/FedEx/UPS has damaged my package?

Lost or Delayed Orders

• What can I do if my order has been "delivered", but I did not get my package?
• Where is the rest of my order?
• Did USPS/FedEx/UPS lose my package?
• I received my tracking number but it hasn't been updated recently.

Modify Orders

• How can I update my shipping address?