Your package has arrived and you have opened it to find that it has been damaged. Sad day! That's no good for sure! We strive to have all of our packages arrive 100% undamaged, but sometimes the carriers can be a bit rough on our boxes.
If your package has been delivered damaged please click on the "Report Issue" button below. This will take you to our damage submission page where you can share with us a short video of the box, label, and item(s) that were damaged.
Once we receive your video and verify the extent of the damage, our team will get busy either sending a comparable replacement at no additional charge or issuing a refund for the cost of the item. If the damage is minor, we are happy to provide a discount, in the form of a partial refund, for any inconvenience the damage may have caused.
Alternatively, you can also reach out to us with pictures of the box, label, and item(s) that were damaged by submitting a ticket here.
Keywords: damaged, UPS, FedEx, USPS, order, problem, replacement, replace, damaged in transit
Comments
1 comment
So how can we reach out to you directly? I have sent in a damaged item video and picture but I prefer to talk to a human not a computer screen
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