How can I track my package?

For each order you place, you will receive a series of automated emails:  

1. Order confirmation 
2. Shipping confirmation
3. Delivery confirmation 

First, when you place an order with us, you should receive the order confirmation with your order number.  Our fulfillment team will process the order as quickly as possible.  

Next, you will get a shipping confirmation email when a tracking number is generated for your order.  You can use that tracking number to access the carrier website and get the up-to-date status of your delivery.  Here is an example with the travel history displayed:

Lastly, you will receive a delivery confirmation email when your item is marked "delivered" by the carrier.  

You can also always check your ORDER DETAILS by logging into the website and checking the status yourself.  Here are the instructions on how to do that: 

Open your account by clicking on the account icon, and following the prompts to login.  Then open the order history, by clicking on the order number.  Both are illustrated below:

You will see a screen with your account details similar to the image below, click on the order number to see more details:

Then click on the tracking number for the items shipped to see the status:

If you cannot locate your tracking details for the item(s) or if your package appears to be lost, damaged or marked delivered and you did not receive it, please provide the following details by opening a ticket.

See the instructions below:

1. Click on the HELP > SUBMIT A TICKET button
2. Fill in the required fields (Your Email Address, Related Issue, and Subject)
3. Include the following information in the description:

• Name
• Order Number (if applicable)
• Additional details to help us address your concerns

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